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how can we automate the connection alias setup in REST Step of flow designer for different envirnmt.

how can we automate the connection/credential alias setup in REST Step of flow designer for different environments so that it will auto update as per the instance i.e. dev, test & prod .it will be useful in case of code migration from one instance to...

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Integrate SN with multiple on-premises Active Directory Servers

Hello SN community, I would like to ask the following question:Is it possible to integrate a Cloud based SN instance with multiple on-premises Active Directory servers? Each AD manages a certain branch of the company. Purpose of the integration is t...

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How to find how the stage field value in demand table

How to find how the stage field value in set on demand table, i have checked all the possible configurations,based on type field the stage field value is set

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Time Sheet Portal with Resource Assignments

SAFE HARBOR / DISCLAIMER: This article describes a proposed solution to support this use case. Please note that ServiceNow may offer an out-of-the-box solution for the issue described below in the future. The proposed solution requires customization;...

Article
Resource Assignment
Resource Management
SPM
Time Card Management
Time sheet
Time sheet Portal

I need to hide 2 operational applications from Incident form however these are required for other

Hello Team,I have got one requirement where I need to hide 2 operational CIs from Incident form for all users however these are required for another form. What is the best approach to achieve this requirement in Service Now, please advise ? Thanks,XX...

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How to auto- populate value from a table to a catalogue item field

Hello Team,I have a requirement to auto populate a date from a table to my Catalogue Item field how can I achieve it, I am trying to do it via Script Include & onLoad client script however it's not working- onLoad Client script - var ga = new GlideAj...

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Correct requested for is not showing on request (Raised record from Catalogue Item)

Hello Team, I created a new Catalogue Item and used one existing variable set to set request information and I need to set the same requested for on request requested for field what I am choosing on Catalogue item but in my catalogue item it's settin...

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Error in declarative action "JSONObject["value"] not found."

I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....

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How to show one extra choice on request when I choose a CI on catalog form

Hello Team,My requirement is that when I choose 2 CIs ex - xyz, abc on catalog item it creates one request and this request item has one field called category which already has 2 choices I want one more choice to be display when CI is xyz, abc else i...

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Resolved! Issue with custom drop-down field on time sheet portal when impersonating

This is a long shot since it's custom code, but I'm hoping someone has an idea of where I can look that I haven't thought of yet. We have a custom drop-down field we have added to the time card table and the time sheet portal for Timecard Class. It l...

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Need help on date calculations

I have a requirement to trigger a notification on a contract's end date minus the notice period minus 30 days.I am free to implement this however, so I figured to create a flow for this which runs on a daily schedule.However, I am having difficulties...

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Resolved! Links in past live discussions/trainings

Found on YouTube this video from June2025, "SPM Resource Management Workspace: A new approach for assigning resource to outcomes", has this slide at the 1:19:00 mark near the end the shows a link to "SPM/ITBM YouTube Playlist". Can you please help...

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Looking for ServiceNow Professionals who is open for remote part time position

I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...

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Resolved! Cannot remove 'New' UI Action in Project Workspace

I've been unsuccessful in hiding this 'New' button on the home page of the Project Workspace. I've tried several steps I've read in community posts and tried to add an exclusion for the project table in the"Action Exclusions related list" to no avail...

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Catalog client script

I need help creating a catalog client script with these functions: The field name is date_of_movement If the current date is between the 1st and the 19th, the transaction date can be any date within the current month. (Limited to business days) If th...

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