ServiceNow Community

Resolved! How Can I Set a Default Font Family and Font Size for HTML Fields in Knowledge Articles?

I want to ensure that all HTML fields in my Knowledge Articles have a consistent font family and font size. Could someone provide guidance on how to apply these default styles across all Knowledge Articles? Any help with implementing this would be gr...

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Resolved! Issue with Client Callable Script Include and Client Script

Hey All, There is something off with my script include and client script. I need the selected date & time field to be selected at least 2 business days after and not selected on weekend days. Right now, it doesn't matter what I put in the date & tim...

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Resolved! License/certificate Alert expiration in ServiceNow?

Hi All,How do I create an alert for License or certificate expiration in ServiceNow?Kindly assist, Thanks

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How can i read a csv file that is in a midserver folder via script.

Hello, I need to create a script so that daily I read a csv file that another application is creating inside a folder on my midserver every day. Can someone give me an example of how I can read this file via script and parse this csv? exempla of cs...

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How to hide "Delete" Ui Action in classic view but not in UIB. Can some one please help me with this

I have Delete button on sys_template table. How to hide this "Delete" Ui Action in classic view but not in UIB. Can some one please help me with this.

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Resolved! Hide Discuss button for Inicidents form

Hi All! After Utah Upgrade I got a new button in my Incidents form called "Discuss". We are not ready to use it, so we want to hide it. I saw this is not a UI Action, so I'm not sure how to hide it. Thanks for your help!!

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🚀 Smart Assessment Engine Blog Series: Powering Intelligent Workflows with Seamless Assessments

Modern enterprise workflows are becoming increasingly data-driven and decision-heavy — and with that, the need for intelligent assessments has never been more critical. Whether you're measuring service quality, assessing user satisfaction, collecting...

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Field Service Management
Governance Risk and Compliance
Integrated Risk Management (IRM)
Smart assessment

A table's elements are on compatible columns in helath scan finding servicenow

Hello everyone,I'm trying to understand a HealthScan finding for an Update Set. The scan result shows: "A table's elements are on compatible columns," but provides no other details.What does this finding mean, How can I fix this came for referenced f...

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Error in reading knowledge articles in EC, "Record Not Found"

Hello EC expertsI am seeing an issue within Employee Center where users are unable to read any knowledge articles. The error they receive is, "Record Not Found". The articles appear during search (please see below) but users still get the error mes...

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How to use Powershell or Rest API to Migrate Data from ServiceNow to Azure Entra

How to use Powershell or Rest API to Migrate ServiceNow Catalog Item variable User, Group and Subscription Data from ServiceNow to Azure Entra

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Service Operations Workspace (SOW): Enhancing Organizational Efficiency

What is the purpose of the SOW in ITSM? The Service Operations Workspace (SOW) presents a modern, intelligent interface designed to enhance the agent experience. Being customized for distinct user personas, it ensures that individuals can access th...

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Service Operations Workspace

Create cancel button in demand form

Given: Demand record is created.When: Demand team accesses the demand recordThen: Demand team should be able to mark Demand as cancel using Cancel Ul action buttonANDA pop-up should appear with Justification text box as manadatory fieldANDthe pop-up ...

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Service workflow feedback on the hrm_ticket_page Question

I am working on a Service workflow feedback configuration and definition on the hrm_ticket_page and I am curious if anyone has found a way to change the "Provide Feedback" Header text to something else without having to customize widgets?

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ServiceNOW Software Assurance Maturity Model

Hi community, Is anyone currently involved in providing questionnaires and preferably integrating the ISF SOGP with the OWASP Software Assurance Maturity Model. Please let me know, if any experience is available! Kind regards, Martin van Dommelen

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AI Agent Studio - Agent Task Not Executing and AI Decision Logs are in progress

Hello everyone,I'm encountering an issue in AI Agent Studio where my AI agent is not executing any tasks in the test panel.Problem Description:When I navigate to the Testing -> Test AI reasoning tab for my agent and initiate a task (e.g., "Find on ma...

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