ServiceNow Community

MRVS line items to create a record in the table

Hi everyone! I’m working on a ServiceNow Flow Designer use case where In a catalog item I have: A few single catalog variables A Multi-Row Variable Set (MRVS) with the same fields as the single variables When a user submits the catalog item: They en...

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User should not be able to raise incidents via self service

Hi Team, I have a requirement that users should not be able to raise incidents via self-service view.To restrict this, we have disabled the UI Action - 'New' from the Self-Service module. But some users are searching incident.do and the form is getti...

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How to add more items in 'support resources' in employee center portal

How to add more items like articles or request in 'support resources' in employee center portal

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Resolved! Possible to Add Functions to gs or g_form Objects?

Hello JavaScript wizards, Is it possible, at runtime, to add additional properties or methods to the magical gs or g_form objects? Seems like with JavaScript this should be possible. I would like to add properties and methods in one script, and then...

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Unable to export Data Visualization in Yokohama version

Users from my instance created Data Visualization as Pivot Table like the below image. When I click export the popup shows this message Export Failed. Please contact system administrator. Export the data visualization Export fail message pops up => H...

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Now Assist in Virtual Agent Direct Answer for Single Matching Topic

Hi Everyone, we have setup Now Assist in Virtual Agent and one of our Managers has a request to reduce the "Thinking Information" the Agent shows. They find it a bit overboard when there is a direct topic match for the request (see example below).Do ...

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Error : Inbound Action (Unable to locate the Record)

Hello @Everyone,Recently, we encountered an issue in the production environment, which has been live for about 4 months.This issue is related to email-based HR case creation via inbound actions.We observed that for some tickets, when an agent adds ad...

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Not authorized to send an email

Hi, We have upgraded our prod instance to zurich, when we try to send an email from case record sn_customerservice_case by using the template called email, when we try to send it to it is showing as not authorized to send an emailPlease help on this

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Dashboard URL is giving an error

Hi Team, We have non admin users facing issue after upgrade from Xanadu to Yokohama the below URL used to work before for the user but not now.Instance namenow/nav/ui/classic/params/target/%2F%24pa_dashboards_overview.do%3Fsysparm_border%3Dtrue now g...

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Override OOTB notifications on RITM

HI @Ankur Bawiskar I have a requirement where i want to override the OOTB notifications sent when RITM worknotes is updated , i want to send my own customized notification when worknotes is updted , without deactivating the OOTB notificatiosn.

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I am looking for some requirement gathering question from client regarding agile development 2.0

HI Team , I am looking for suggestion that we can ask some good question on Agile Board, Dashboard, Backlog, Sprint planning, sprint tracking to client to gather requirment. Regards,Shaik Khajavali.

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Incident form read-only when the state is 'In Progress', and ensure they become editable again when

I make all fields on the Incident form read-only when the state is 'In Progress', and ensure they become editable again when the state changes to something else? I have tried this onChange script but it's working for when state is in progress. but r...

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Date field Configuration in Service Catalog

Dear Experts, We have a requirement in which the date field(Expiry date) will take the date field value as a range from todays date to five year .Any date apart from that I will throw an error message as the date has to be in that range only. Please ...

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NULL displaying on Incident list view for caller_id when first name is blank

Hi:NULL is displaying on Incident list view for caller_id when first name is blank:and it only happens in prod instance. Any thought on how to eliminate the NULL and just display last name if first name is blank?Thank you!

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Can anyone share the relationship between servic qualification API TMF645 & Service Order API TMF641

Can anyone share the relationship between service qualification API TMF645 & Service Order API TMF641. I can trace that in scripted rest already OTB service qualification API is available but need details about the GET/POST operations via the service...

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