GITHUB and Code Repo

Can we use Git HUB to deploy both scoped APPs and global APPs between instances?  Also, can we store files using Git HUB to store and retrieve code between different developers working on the same code? Your response is greatly appreciated. Thanks,Sa...

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How can i chance the zurich version into san diego

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How to report on most-used Platform Analytics Workspace dashboards?

I’m trying to determine how (or if) we can report on usage of Platform Analytics Workspace dashboards. I already have an indicator for the classic dashboard framework using the sys_ui_navigator_history table to show the top 10 most accessed dashboard...

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Chat functionality is not working in Team after ServiceNow/Team Integration

Please assist Team,After integrating ServiceNow and Team and the following plugins has been activated;Virtual AgentITSM Virtual Agent conversationsThe chat tab from ServiceNow Application in Team is not responding. Whenever we type "Hi" or "agent", w...

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How to fix flow , Flow designer not triggering as expected- comments not updated on Incident

Hi  All,Request: we have one field "Update Comments", this field will be available in list view only not on Form. SoWhen I change "Update Comments" to TRUE, on incident record comments has to be updated. I designed Flow Designer , But problem here is...

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Attestation tasks will only schedule to run at midnight (and other questions)?

We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu.  1. When scheduling an Attestation, it seems you can only set them to run at midnight.I   set a ti...

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ServiceNow Best Practices on When to Create a Story vs CWMTASK?

Exploring CWM I was wondering if there was any official documentation on use cases of when it is appropriate to create a story vs create a cwmtask when creating work items in CWM.

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Lost my webassessor account

I have completed my CSA certification when I was in my previous organization. I forgot to transfer my data from my professional servicenow account to personal one. Now, I have joined new organization and not able to login to my webassessor account. H...

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ServiceNow Foundation Videos

CORE FOUNDATIONS  Audience: Everyone getting started on the ServiceNow platform  Total Videos: 6 videos (~25 minutes total)  Purpose: Essential platform concepts, security fundamentals, and resource navigation   Video 1 What is ServiceNow & Where Do...

• Article

Update the Filter on a page in SOW

Hello everyone, I am working on updating the filter condition and heading for Interaction on the Simple List View. Specifically, when a user Click on Record Information (User Details) - Recent Task - View All -> It will open all the Tasks for last 7 ...

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• Incident Management
• Service Operations Workspace

How to send an approval to HR agent manager when agent accidentally change case to Closed Incomplete

Hello Geeks,We have a use case where an HR agent accidentally moved an Onboarding LCE case to Closed Incomplete, which resulted in the new hire being unable to complete the tasks assigned to them. We also have a valid scenario where agents should be ...

• Question

Difficulties with Supplier Onboarding script debugging

I have custom requirements for the supplier onboarding playbook.  I made a copy of the OOTB version, and have been working to update it to our requirements.  One thing I have noticed when trying to debug is the sn_slm.SupplierCommonUtilSNC  script fi...

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Using Data Service Instances to represent System Integrations: A Good Idea?

When managing integrations between systems or services, one recurring question is:Where should we store integration information in ServiceNow?   In this discussion, we focus on the operational aspects of integrations, as opposed to the design aspects...

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