ServiceNow Community

ServiceNow Dictionary Explained: Reference Qualifiers, Attributes, and Field Behavior

If you’ve ever wondered why a ServiceNow field behaves “fine” on one form but feels broken in another, you’re usually looking at a Dictionary issue, not a random UI quirk. Start here with the live demos, then come back to connect the dots: T...

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Query ACL Behavior

Hello,We're attempting to replace a Reference Qualifier with a query_range ACL to filter Change Models (chg_model table) globally, but the ACL isn't working as expected.Current Setup (Working):Reference Qualifier on the chg_model field filters based ...

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How to enable the Edit option for the Problem Tasks related list on an Incident record in SOW?

I’m working on a requirement in Service Operations Workspace (SOW) related to the Problem Tasks related list on the Incident record. Could you please help me how to enable the edit button for the Problem Tasks related list on an Incident record in SO...

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Default value for Reference variable to auto-populate current logged-in user in Service Portal

Hi Everyone,I have a Catalog Item with a Reference variable called Traveler Name that points to the user table. I want this field to automatically show the currently logged‑in user when the item is opened in Service Portal. I have tried setting a def...

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I have to create inbound action.

Hi, I have to create Inbound Action. 1) Create an inbound action to accommodate email coming from portal@remota.com to servicenow's mailbox2) This RITM catalog item name would be Device Unlock Request, short description of the RITM upon creation wou...

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How to Run multiple Agents via same VA?

Hello I am trying to create 2 conversational AI Agents in ServiceNow and I have configured to display both of them in the same Virtual Agent (VA).Both the Agents are for different domains.But when I (user) start the chat and put my query/question som...

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I have to create Inbound action.

Hi Team, I have to create Inbound action and in that I need to check recipient and based on recipient it will create HR case and assign that. Requester = GuestSubject Person = GuestSource = EmailExternal Requester = TrueShort Description = Email su...

Question

Link color on text buttons

Hello all,I am reporting an issue encountered after updating an HTML notification based on an email template. The text color of the buttons is appearing as standard HTML links (blue) instead of white.Initially, the HTML code was using mail_script. In...

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What is sn_ws_err API and how to implement it's methods?

Hello, Can anyone explain what is sn_ws_err API and how to implement it's methods?

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Sidebar not working as expected after yokohama to zurich upgrade.

Hello SN community, the issue is I can't get the response message form the sender in the sidebar conversation, however if I go to teams I can see the response message.I'll appreciate your help

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Solution/Product for pre-lease workflow management

We are evaluating WSD Lease Management, but our users need to track all pre-lease activities before a lease record is created.This includes site/building identification, negotiations, due diligence, approvals, and document tracking.Is there any Servi...

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Issue with the servicenow- uipath spoke integration: actions not passing inputs

Hello experts,I am working on integration request to integrate with UiPathI have installed the spoke and connection is doneNow when I am trying to use the action Add Item to Queue, I was getting dynamic input errorafter diving deep, I saw the 2 inter...

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when we open a catalog item form, the drop-down text is white and the hyper link is dark blue, as sh

Question

You don't have SOAP access to any tables, are you missing the 'soap' role on this account

You don't have SOAP access to any tables, are you missing the 'soap' role on this account?. You don't have SOAP access to any tables, are you missing the 'soap' role on this account? I have created a developer org. I am accessing service-now via Mule...

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How to create old-style Workflows in Workflow Editor post-XANADU upgrade of PDI ?

You must have seen that when you open Workflow Editor in new versions of ServiceNow PDI - you see the "New Workflow" button. But it takes you straight to the new Workflow Studio, thus forcing you to create your workflow using Flow Designer. However, ...

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