The customer bought Agile 2.0, which is deprecated and unavailable to new customers, but according to the German LCNC framework agreement it still allows the purchase of Agile 2.0 to new customers. Even now after the official depreciation.
Despite the fact, that the customer licensed it according to the order form agreement and paying for that, it is not possible to install it (due to official depreciation)
Support has no documented process to provision a deprecated application for a new customer.
Sales ops says the contract is signed and ServiceNow is obligated to deliver, but no one has been named as owner of the provisioning step.
The fix needs a product-owner decision on whether and how this can be installed. Do you have some ideas and any names for us from the product owner side?
