ServiceNow Community

DocIntelligence

How do I upload a form inside the virtual agent chat and have docintilligence parse the file and then use the information to fill out a form?

Question

Dynamic Translation toggle is off in SOW

Hi All,we are migrating to SOW and observed that Dynamic Translation toggle on chat window is coming as false/disabled.Earlier, we were on Agent Workspace and it is working absolutely fine fine. Could you please help in confirming which configuratio...

Question

Now Assist in AI Search does not now show Source in bottom

hi All, we have enabled the Now assist AI Search, it is working well however we are not able see the source in the left bottom of the search results, instead we are seeing "Ask A Follow-up" . can someone please help to guide me on it.? Below is the s...

Question

Tenable.sc integration - reference data updates

Hi All, We have Tenable.sc integrated with ServiceNow using the ServiceNow integration application. I'm having trouble when the reference data in Tenable is updated but those updates are not received by ServiceNow. I'll illustrate with an example: B...

Question
Vulnerability Response

Using Service Bridge for bi-directional integration of catalog items/requests

Hi, We are an MSP who uses Service Bridge to do bi-directional integrations with incidents for clients and the functionality is essentially symmetric, in the sense that an incident can be created on either side, assigned back and forth and seen/worke...

Question

Resolving 'This Scope Is Already Taken by Another Application' Error in ServiceNow

The Problem: When creating a new application in ServiceNow, you might encounter the following error: "Your app encountered an unexpected error while being created. Details: Failed to create templated object, details: This scope is already taken by an...

Article

Mega Menu view

My Mega Menu is just for HR. However, it is hard to quickly view for topics of interest. Any suggestions on how to make the Titles of each group pop out more?

Question

Accessing and using Service Bridge Remote Task variables in an Advanced Transform script

The Service Bridge Remote Task Definition allows an admin to specify what fields are to be passed back and forth between a connected Provider and Consumer using a Remote Task. Transforms can be specified that will alter a field value and/or label ...

blog

Does a report exist that will show me the percentage of use for an assigned role?

Does a report exist that will show me the percentage of use for an assigned role? For example, my CIO needs to see a report that will show how often a role is used by the individual it is assigned to. Is there a report that does that?

Question

Never Logout My screen or account

Hi Community,I have a question regarding user session timeout behavior in ServiceNow.Currently, when I leave my ServiceNow screen open, my account eventually logs out or times out. This is causing issues because I need the account to stay logged in a...

Question

Service Operations Workspace – How to create a shortcut option to route to “Catalog” home page?

By default, Service Operations Workspace doesn't provide the shortcut option for creating new request from the workspace. 1. On the Service Operations Workspace, on click of the “+” icon by default it displays the below option, 2. Navigate to...

Article

Authentication Clock Skew

Authentication Clock Skew | Playbook Use Case KB Number: KB0639127 Overview The number in seconds before notBefore constraint, or after notOnOrAfter constraint, to consider whether it is still valid. Update the SAML property glide.authenticate.sso...

Article

Exclusive Phoenix Luncheon: Transforming CRM with AI-Powered Workflows - 9.30

Hello Phoenix Community! Join ServiceNow for an engaging afternoon at our exclusive luncheon hosted at The Global Ambassador. Onsite we’ll explore how Now Assist for Customer Service Management (CSM) is redefining CRM through agentic AI, generativ...

Article

Item de Catálogo - ITSM/CSM

Boa tarde, tudo bem? Gostaria de solicitar a grandiosa ajuda de todos da comunidade. Identificamos que temos 3, 4 (em alguns casos até mais) catálogos para tratar do mesmo assunto, causando confusão absurda para os usuários e até mesmo resolvedores, ...

Question

Is there a Tampa-specific SNUG or is only Central Florida SNUG available for those in Tampa?

This might have been asked before, but is Central Florida SNUG the only SNUG for Tampa membership?

Question