Enabling Product Instance 2.0 for life cycle stage /stage status

Hello Folks,I am trying to enable the Product Instance 2.0 as per CSDM 5 whitepaper and not able to find the correct path. Can anyone help the step by step approach for the same? For some reason below playbook link of  "Enabling PI 2.0 data model for...

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Please upvote idea portal submission regarding multiple Exception Questionnaire options

Hi Everyone, I submitted an Idea Portal idea that asks for an enhancement to the Exception Request Questionnaire form.https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=576f837e93b9f610f2167de86cba10d4&sysparm_idea_table=x_snc_com_idea...

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Quick Links is not working on SOW after upgrade to Zurich

Hi all, We just upgraded to Zurich and Quick Link on the SOW isn't working.  You can select to add a new link, enter the info and nothing shows up.  Existing links do not show up either.  Has anyone had this issue/know of a fix? Thanks,Jonathan 

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How to restrict assignment group for particular tables

Hi,  I have a requirement. We have a assignment group called "problem_mgnt" now I want this assignment group to be only visible for problem record assignment group field. This group should be hidden in Incident for filed assignment group and for  Req...

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Experiencing Extreme slowness of ServiceNow

A user Experiencing Extreme Slowness of ServiceNow while loading the pages. and loading in Incidents, change requests etc.. Taking around 5- 10 minutes to open somtimes.

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How to configure the my-requests-v2 widget to display only requested items and not requests?

We would like the my-requests-v2 widget to display only requested items - is it possible to configure and how would we achieve this? There doesn't appear to be a table option for this widget

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I want to reschedule CSA Exam

Hello Team, I was scheduled to take the ServiceNow CSA exam today. Unfortunately, I was unable to start the exam due to a webcam technical issue. I attempted to resolve the issue but could not proceed, which resulted in a missed exam. I kindly reques...

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Solarwinds integration with servicenow

I'm getting an error in solarwinds says that error querying the instance or instance not properly configured message when I try to trigger an action for creating servicenow incident. Test connection is successful. any comments would be much appreciat...

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Now Assist incident summarization - Adding prompt

Hi , I am trying to add the skill prompt for Incident Summarization skill. I am trying to add the caller id and assigned to fields inside my skill prompt.  But even after updating the prompt, finalizing it and publishing the latest version of the pro...

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Difference Between Model Categories

Can anyone help me in getting difference between the Model categories in CMDB tables:Software-Software ModelHardware- Hardware Model;Service- Service ModelContract- Contract ModelConsumable- Consumable Model

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Document Intelligence Auto-Extraction Not Triggering on Attachment Upload

Hello, I have created a Document Intelligence use case for demo purposes. However, I am facing an issue where the fields are not auto-populating after attaching the document.Currently, the extracted values are populated only when I manually open the ...

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Any expert on DI?

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Building Agentic flows that can understand documents and images - User Guide

Building Agentic flows that can understand documents and images with the Document and Visual Insights AI Agent - A User Guide   Overview   Unstructured inputs often introduce bottlenecks in enterprise workflows. While AI Agents in ServiceNow primaril...

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GRC : Seeking Guidance on Collaborative Capabilities in Classic Attestations

Hello Team,We would like to understand how collaboration is expected to be achieved in Classic Control Attestations within ServiceNow GRC/IRM. Specifically, we would like your guidance on:* Whether Classic Attestations natively support collaborative ...

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Best way to cleanup inactive Catalog items and its associated records.

We need to remove catalog items that have been inactive for more than 6 months. This cleanup will include deleting associated variables, client scripts, UI policies, and UI policy actions.Is there an out-of-the-box (OOB) solution to handle this clean...

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