Both NLU virtual Agent and Now Assist in Virtual Agent are appearing in portal

Hi All, We have enabled the Now assist in Virtual Agent which is active in the portal. But the existing Virtual agent is also appearing in bottom right along with the Now Assist Virtual Agent. Both are colliding with each other. According to the Serv...

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My items in Now Mobile

With ServiceNow Now mobile application enable your employees to act and stay productive wherever they are, whether they’re commuting, travelling, or working remotely, your employees can keep the work moving even when they are not on their work desk o...

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How to use reference field's preview record values in UI policy

Lets assume there are three variables.1. var_checkbox - true/false2. var_reference - fetches city locations3. var_selectbox - Several question choices. By default, variable is hidden.in a catalog item. When checkbox is true and reference's location's...

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changing widget in time sheet portal

Hello,I am trying to edit a widget in time sheet portal called ( time card grid)when I add a new column, the drop down menu doesn't work anymore ( see photo )has anyone tried to change it before ? thank you  

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CSA Expired

Hi, I have completed my CSA certification 3 years back and I am now looking to do Data Foundation. My Doubt is since CSA certification has expired, I am aware that I should retake my CSA (Which has made me Sad). My question is in upcoming days is the...

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Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh  As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

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Make all fields editable in change record for particular group members when state is not closed.

I wrote a write acl(table.*) on change request records to allow only specific group members to edit the records. the ACL script is working fyn as i can see the logs, however, the change request form is still appearing as read-only for all fields, eve...

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Auto create a problem if Major incident is resolved

Hello Everybody, The requirement is when a Major incident is resolved then automatically a Problem ticket. I created a BR to implement this but it is working sometime and sometimes not working.Please check the below script and let me know if any chan...

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How to change the Contract renewal flow

Hey everyone, I have a request to modify the flow for contract renewal, the default flow does not allow modifications it is read only. I copied the flow and made the modifications needed but when I renew a contract it keeps using the default flow eve...

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Both General and RCA are OOB Models, I created Workaround, any reason missing this on Workspace

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Link in Record Producer form

Hi All,Is it possible to place a clickable link on record producer form, clicking on it should show few variables?   Thanks!

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UI policy or client script which has more preference??

Hi Everyone,If UI policy makes field mandatory and I use client script to make it non mandatory which one will work?On-change client script I understand will make it in non mandatory, what about client on load script? Regards,Zeba

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How to Send Surveys to External Users in Custom CSM Application?

We have implemented survey in a custom CSM application. When cases are closed, the survey is triggered and sent out successfully.Here’s the setup:Cases are created in this application from inbound email actions as well as from the web.We have a custo...

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Trigger ServiceNow Incident Survey in Microsoft Teams

I’m trying to integrate ServiceNow Surveys with Microsoft Teams, so that when an Incident is resolved, the survey is sent directly to the caller in a Teams chat instead of email. If anyone has implemented this or has sample patterns, scripts, or Flow...

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How to add a new field on portal

Hi Team, I am on sp page ( service portal ) , when i click on my profile on service portal page . i am getting the below page   under about tab : by default i have  email  business phone  mobile phone  how to add a new column : company , manager , de...

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