ServiceNow Community

Scaling Agentic AI Skills at Enterprise Scale: How inMorphis Powers 750+ ServiceNow Experts

In this session, Sunne Kumaar, Chief Revenue Officer at inMorphis, will share how the company scales AI and ServiceNow expertise across a global workforce of 750+ professionals while accelerating customer outcomes. He will explain how inMorphis u...

Event

How to get the install base hierarchy on CSM/FSM Workspace ?

Hi Community, Been trying to enable/ explore install base hierarchy on CSM/FSM workspace - installed all possible plugins/ app still can not see/ visualize the hierarchy tab. any directions/ insights appreciated! TIA.ref: https://www.servicenow.com/d...

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Zurich upgrade- AskHR Portal under My active items - Walk-up visits items available

Launch - https://<instance>.service-now.com/escUnder My active items Walk-up visits items appears only Zurich upgrade instance

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Inbox option missing on Service operations workspace for non Admin users

Inbox option is available for Admin users on Service operations workspace but not for non Admin users though the user has AWA_agent role.

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Service Operations workspace: Experts on-call names visibility issue

Hi Team,For the Service Operations workspace (SOW), Experts on-call is configured on the contextual side bar. When i log in as admin, i am able to see the on-call person details but other users are not able to see the names when I impersonate as them...

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Error while performing Azure Cloud Discovery - 443 login microsoftonline

Hello All, I'm trying to schedule cloud discovery for one account for which credentials are already configured and receiving below error, If anyone is familiar with this do let me know the solution Exception occurred while executing operation Cloud ...

Question

How to share dashboard with Contact accounts (Role: sn_customerservice.customer)

Hi, I want to share a custom dashboard with a report on incidents to the contact accounts (Users with sn_customerservice.customer and snc_external roles). I have already shared the dashboard with these 2 roles but when I impersonate the customer acco...

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Customer Service Management

Projects not appearing on the Program Workbench

Hi! I’m working in Project Workspace and trying to view a Gantt of all projects within a single program so I can track timelines in one place. I set up 5 projects and aligned them to the same program. Each project:is Work in Progresshas project tasks...

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Dependent drop downs

Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...

Question

Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works.

Today, AI finally clocks in. We asked, and you responded: your AI tools don’t work how you want them to. Maybe you got a wall of text with perfectly structured grammar on what you should do next, but that’s not getting the job done. It left you a...

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ServiceNow Australia general availability version release

Hi All, Could you please confirm when the ServiceNow Australia general availability version will be released. RegardsPriyesh

Question

Cloning: Exclude Table vs. Preserve Data

Can someone go into a bit of detail on Excluding Tables and Preserving Data in a clone. I think I had it a bit mixed up. If you exclude a table, the documentation says: "Exclude a table to create an empty but usable table on the target instance." So...

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Best Practices
Instance Configuration

Mastering UI Page Popups in ServiceNow: A Complete Guide for Native UI

In ServiceNow, UI Page popups are one of the most flexible and powerful ways to collect user input without navigating away from the current form. Even though most modern implementations are moving toward Workspaces, UI Page-based popups still play a...

Question

How VTA scoring works in VRM/TPRM

Hi everyone,I wanted to know how VTA scoring works in VRM/TPRM. The OOTB questionnaire metric type 'Basic' has different questions and choices. Based upon the user selection the score gets calculated. I wanted to know if there is any script, BR for f...

Question

Is Depends on the only relationship type for Application Service to Application Service?

When reviewing CSDM 5 documentation it shows a relationship type of Depends on::Used by between application services/instance. In the text below, it mentions that the relationship type is specific and necessary between business application and it's i...

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