ServiceNow Community

AI Agent Masterclass - Overview, Recordings and Resources

Why This Masterclass? AI Agents are everywhere in the news. Every vendor promises they'll transform your business. But when you try to get started, you hit the same walls: "Where do we even start?" – Too many possibilities, no clear path"How do we ...

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How to enable the Edit option for the Problem Tasks related list on an Incident record in SOW?

I’m working on a requirement in Service Operations Workspace (SOW) related to the Problem Tasks related list on the Incident record. Could you please help me how to enable the edit button for the Problem Tasks related list on an Incident record in SO...

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Resolved! Default value for Reference variable to auto-populate current logged-in user in Service Portal

Hi Everyone,I have a Catalog Item with a Reference variable called Traveler Name that points to the user table. I want this field to automatically show the currently logged‑in user when the item is opened in Service Portal. I have tried setting a def...

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In Output screen unable to see any script

var gr = new GlideRecord('incident');gr.addEncodedQuery('sys_created_onONToday@javascript&colon;gs.beginningOfToday()@javascript&colon;gs.endOfToday()');gr.query(); Can anyone please tell me what is wrong with this script

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ServiceNow Dictionary Explained: Reference Qualifiers, Attributes, and Field Behavior

If you’ve ever wondered why a ServiceNow field behaves “fine” on one form but feels broken in another, you’re usually looking at a Dictionary issue, not a random UI quirk. Start here with the live demos, then come back to connect the dots: T...

Article

Query ACL Behavior

Hello,We're attempting to replace a Reference Qualifier with a query_range ACL to filter Change Models (chg_model table) globally, but the ACL isn't working as expected.Current Setup (Working):Reference Qualifier on the chg_model field filters based ...

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Walkup Experience - question how to book an appointment in the past

Hi everyone, I have a valid business requirement to record an appointment that has already taken place (for example, for documentation or reporting purposes). Is there any way to handle this scenario?Thank you in advance for your guidance, Victoria

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Walk-Up Experience

Resolved! Duplicate Error Messages in workspace

I have a server script that triggers an info/error message at the end. In workspace the error/info message alert is showing twice.I have confirmed that the script is only running once. Any ideas on what might be causing it?

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General Discussion Como fatar a Latam Brasil

Sim, muitos passageiros procuram o Latam Brasil telefone 0800 para atendimento gratuito. Alternativamente, você pode usar + 55 || 115 || 282 || 2609 para falar com a central da Latam. O atendimento cobre serviços nacionais e internacionais com qual...

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I have to create inbound action.

Hi, I have to create Inbound Action. 1) Create an inbound action to accommodate email coming from portal@remota.com to servicenow's mailbox2) This RITM catalog item name would be Device Unlock Request, short description of the RITM upon creation wou...

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How to edit details tab of incident in SOW workspace

Hello, I have a requirement to move the fields of incident in a order.On the Left panelFields should be listed as follows Assignment SectionAssigned toAssignment GroupIncident SectionCallerLocationShort DescriptionDescription NumberStatePriorityOpene...

Question

How to Run multiple Agents via same VA?

Hello I am trying to create 2 conversational AI Agents in ServiceNow and I have configured to display both of them in the same Virtual Agent (VA).Both the Agents are for different domains.But when I (user) start the chat and put my query/question som...

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I have to create Inbound action.

Hi Team, I have to create Inbound action and in that I need to check recipient and based on recipient it will create HR case and assign that. Requester = GuestSubject Person = GuestSource = EmailExternal Requester = TrueShort Description = Email su...

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Link color on text buttons

Hello all,I am reporting an issue encountered after updating an HTML notification based on an email template. The text color of the buttons is appearing as standard HTML links (blue) instead of white.Initially, the HTML code was using mail_script. In...

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What is sn_ws_err API and how to implement it's methods?

Hello, Can anyone explain what is sn_ws_err API and how to implement it's methods?

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