Confusing layout in Now Learning

stuartparr
Tera Contributor

This layout is confusing and doesn't comply with WCAG guidelines. Six of the tiles are for the same on demand course in different languages. The titles are all in English with the language on the end. The title is truncated so you can't see which is which without clicking the View link in the bottom right of each tile. The red text with the language is mine.

 

Headings and labels must describe the top or purpose but they are truncated so done. The link purpose is not clear and the relationship between the tile and the language is hidden. The image on the Japanese language tile is a Caucasian man, the image on any language is a Japanese man which is misleading. Having to click on the View link to see the language introduces an extra, unnecessary step for mobility-impaired users.

 

Description of image: Screenshot of ServiceNow University showing 7 tiles for ServiceNow Administration Fundamentals. Six of them have the same truncated title "ServiceNow Administration Fundamentals On Deman..." and five have the same image. I have labelled the language in red text on each tile.

stuartparr_0-1763982899643.png

 

11 REPLIES 11

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @stuartparr 

I guess this issue is due to some recent changes on the website. I know we can’t help directly — you can log a new Learning case and share the feedback with the team, but I’m not sure how much that will help.

 

Adding @Jim Poisson  might need to redirect this to the right team internally

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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It's not ServiceNow platform but it's still an accessibility issue in the ServiceNow ecosystem so hoping one of the accessibility team picks it up and raises it internally.

@stua I will be bringing this to the attention of the UI and Accessibility teams. I am aware of a few conversations going on related to your post and this will provide additional context for the team to review and address.

Thank you Jim. Alaina Beaver ( @AlainaB ?) will have a view, I'm sure.