We are looking to build out our software catalog and our software request checklist within ServiceNow. We want to add the accessibility information about the software we own into the catalog. This information can include what settings the software is approved for, such as single user, small office, interoffice, classroom, or university wide. Along with any known accessibility issues, accessibility documentation, or accessible alternatives. For the request checklist, we want to provide the requester with the questions they need to have the vendors answer. Along with what documentation will be needed form vendors. We can also detail what we will need to see in a demo and the access we will need to conduct our own evaluations. Does anyone have experience doing any of this work, or examples they would like to share? Thank you, Sean ... View more

This layout is confusing and doesn't comply with WCAG guidelines. Six of the tiles are for the same on demand course in different languages. The titles are all in English with the language on the end. The title is truncated so you can't see which is which without clicking the View link in the bottom right of each tile. The red text with the language is mine.   Headings and labels must describe the top or purpose but they are truncated so done. The link purpose is not clear and the relationship between the tile and the language is hidden. The image on the Japanese language tile is a Caucasian man, the image on any language is a Japanese man which is misleading. Having to click on the View link to see the language introduces an extra, unnecessary step for mobility-impaired users.   Description of image: Screenshot of ServiceNow University showing 7 tiles for ServiceNow Administration Fundamentals. Six of them have the same truncated title "ServiceNow Administration Fundamentals On Deman..." and five have the same image. I have labelled the language in red text on each tile.   ... View more

As generative AI rapidly becomes a core part of how we create digital experiences, one question looms large: Can we trust these systems to produce accessible content by default? To help answer that, ServiceNow and the GAAD Foundation teamed up to build the AI Model Accessibility Checker (AIMAC)—a groundbreaking, open-source tool that benchmarks how well large language models generate accessible HTML without being told to. AIMAC isn’t just a technical breakthrough; it’s a step toward ensuring that the future of AI is inclusive, accountable, and built with everyone in mind. ... View more

Have a story about how accessibility on our platform made a difference? We’d love to hear it! Share your experience and help us celebrate the real-world impact of inclusive technology. ... View more

We’re proud to share that our work on Voice Input for Now Assist has earned a Netty Award for Best Use of AI for Accessibility — our second win this year! This recognition highlights the creativity, collaboration, and purpose that go into building technology designed for everyone. Voice input isn’t just a feature; it’s a reflection of our belief that accessibility and innovation go hand in hand, helping people connect with technology in ways that feel more natural, inclusive, and human. ... View more