Confusing layout in Now Learning

[stuartparr]

This layout is confusing and doesn't comply with WCAG guidelines. Six of the tiles are for the same on demand course in different languages. The titles are all in English with the language on the end. The title is truncated so you can't see which is which without clicking the View link in the bottom right of each tile. The red text with the language is mine.

Headings and labels must describe the top or purpose but they are truncated so done. The link purpose is not clear and the relationship between the tile and the language is hidden. The image on the Japanese language tile is a Caucasian man, the image on any language is a Japanese man which is misleading. Having to click on the View link to see the language introduces an extra, unnecessary step for mobility-impaired users.

Description of image: Screenshot of ServiceNow University showing 7 tiles for ServiceNow Administration Fundamentals. Six of them have the same truncated title "ServiceNow Administration Fundamentals On Deman..." and five have the same image. I have labelled the language in red text on each tile.

[AlainaB]

Hi Jim and Stuart,

Thanks for raising this! Now that I'm back in office from the Thanksgiving holidays in the US, I'll circle internally to look at how to move this forward. 🙂 

[Simon Hendery]

No, @Dr Atul G- LNG, it's not due to any recent changes. It's a design flaw that's literally been present in the site architecture for years. 

[Simon Hendery]

Over on LinkedIn, @Mark Manders diagnoses the problem and shares some germane thoughts:

That's what you get if you do everything in silos.

"Let's put the name of the course and the language as title on the tile" is what the UX team thinks and inform the course creators to use uniform titles with the language at the end. It would have helped if they had a max number of characters communicated as well.

And no team at ServiceNow understands testing. Everything needs to be rushed and made available. "We'll make it better when you start complaining" is what I read when they communicate "Your satisfaction is our highest goal".

[stuartparr]

Course title in the language of the course would probably be a good start for fixing it. You wouldn't have to click 5 "View" links to find that English was the last one if the other titles were in Japanese, Spanish, French, German and Portuguese.

[Mark Manders]

The problem is that this is exactly what they are doing. They should just put the language on the tile as a separate item. How big is a 2 letter label from which you can easily see what language it is.

ServiceNow is fully focusing on AI, but AI isn't telling them what they are doing wrong. And that's a lot, lately.