Activity

Service Discovery not working

I created a service discovery using a service attribute and applied a filter on the serial number, but it is not working. Please suggest what I should do.

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Info Message on form

Is this possible to separate these two message, I don't want both message to be closed when I click on 'X'

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Default List Filter for Specific Group in Workspace

Hi Community, I have a requirement in Agent/Configurable Workspace:For the ABC group, I want users to see a specific filtered list view by default.They should still be able to modify or remove the filter as needed.Other users should continue to see t...

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Integrated Risk Management (IRM)

Developer Instance Offiine

Hi everyone, today I tried to start my instance and saw that it's offline. I'm clicking Refresh but nothing happens, is there anything that can be done?

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CSM/FSM Configurable Workspace - "Edit columns" Button on any related list

Hello. I have a problem in my client preprod and dev instance (Xanadu Version). The issue: As admin user (with security_admin role) i go to the workspace,then i choose some Work Order, Then choose some Work Order Task from a related list owns to th...

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Resolved! the my org chart button is not visiable in esc

Hey all, in my ESC the my org chart button near the HR and the IT taxonmy are not visiablewhat should I do ?

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How to move Calculator Rules of Risk Calculator?

Hi All, We have created a Risk Calculator for Application Vulnerability Response, where in we have 4 calculator rules which is calculating the risk score. How to move this calculator rules to QA/Prod? Once I'm taking export, we are only getting the X...

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How to Send Event from Page Collection to Parent Page in UI Builder?

Hi, I'm trying to send a custom event from a Page Collection page to its Parent Page in UI Builder.When using a Subpage, I was able to successfully emit and handle the event in the parent using the SEND MESSAGE event in the Variant Event Mappings. Ho...

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Strategic Portfolio Management (SPM) in ServiceNow How a demand can be promoted to project

Hello I don't know SPM module and i have a task on it, make OOTB solution for demands that need to be approved by a committee so the date of validation by the committee must be mandatory the conversion or promotion of the demand to project must be wh...

Question

Logic for setting the Stages of hardware refresh line

Hi Team,We have the HAM activated and am new to HAM. Having few doubts regarding the stage setting in hardware asset refresh line. Catalog item is "Hardware asset refresh order" which is an out of box item, once it is getting created Hardware asset r...

Question

Ordering of variable set variables.

Hi Community, I have 2 variables in a single variable set tagged to a record producer (which has 5 variables). I want to display the 1st variable set variable on top - then the 5 producer variables - then at the end the 2nd variable set variable. Is ...

Question

Leverage MID Server to Retrieve and Tokenize PAN

Objective Learn how to maintain PCI DSS compliance during dispute intake by using ServiceNow's MID Server to orchestrate PAN retrieval from core banking systems and tokenization through a third-party provider. This article provides an overview of the...

Article

How to add a new column in "Unassigned Tasks" section in Resource Management Workspace?

Hi Community,I am working on the Resource Management Workspace in ServiceNow and need some guidance on customizing the "Unassigned tasks" section.Currently, the table displays columns like:TaskParent ItemTypeOwnerTask effortGroupRoleRequirement:I nee...

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Resource Management

What is Movework and how can we enable it in our instance

Hi all, I want to explore about Movework and its configuration in my personal developer instance.I have tried to find resources but they are little bit complex in comparison to enable in system.Can you please tell me the resource or any path to enabl...

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How to enhance smart assessment contributors dropdown?

Hello community. We have employees with the same name. Smart assessment shows only user names if you try to add a new contributor. How can we enhance the displayed user data with e.g. their department? Thank you in advance!Max

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