create catalog item from catalog item

We have users that use Catalog Builder. Then we have users that want catalog items and don't want to use CB, even though their request is pretty simple. A couple variables, simple step based fulfillment. For that, I was thinking we could create a cat...

• Question

How to show Individual count for each month and each state on PA report

I created a PA report which gets data from past 12 months and I used a state breakdown so that it shows count for each state. I want to trend it by due date.  But the report shows cumulative counts of the records for 12 months, i want to display indi...

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• Performance Analytics

Want to create an application from studio as a new admin user to servicenow.

Your app encountered an unexpected error while being created and can't be used. Contact your admin to get help deleting the app with sys_id: "7404a90bc354321068d8b132b40131b8" before you try creating it again. - How do I remove this error.

• Question

Related List Record is not Opening - Workspace

Hi Folks , We are facing an issue on risk workspace when we tried to open the risk assessment record from the risk record its not opening, some weird issue we where facing and its working on other instance.  Please share you inputs and any debugging ...

• Question

Clarification on when Protection Policies apply — only to Script Includes or also in other cases?

Hi Community,I just wanted to clarify something regarding Protection Policies in ServiceNow.Are they applicable only to Script Includes, and only when an application is downloaded from the ServiceNow Store?Any insights or examples would be really hel...

• Question

pause the flow in flow designer

Hi team, In my flow designer, i have 5 catalog tasks and all need to be created at once based on my use case.I want my flow to be paused until all the catalog tasks are completed. Can anyone tell me how this can be achieved via flow designer

• Question

How to Extract a List of Plugins That Need to Be Upgraded?

If you want to quickly find which plugins or applications have updates available in your ServiceNow instance, here’s how you can do it: Steps: You can get this information from the sys_store_app table. Apply the following filters to narrow down the ...

• Article

Want to create a new app from studio

While giving a name of the app I don't see the scope name. Error message is-Unable to create this application. Go back to the create app experience and enter a different scope name. Details: Failed to create templated object, details: Missing paramet...

• Question

On Hold duration calculation

I have the scenario, to calculate total duration when incident is put on hold and stop the calculation when incident state is inactive like closed or cancel how to achieve this? 

• Question

Building Timelines That Work: Lessons from the Field

Putting together a timeline for a ServiceNow implementation might not be rocket science, but it’s definitely more than just picking dates and stacking tasks. Over the years, I’ve learned that timelines are one of the most discussed—and most scrutiniz...

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🚀 Quick Fix in ServiceNow HRSD – HR Criteria Not Evaluating? Here's What Solved It!

The Challenge:I noticed that the HR Record Producer was still visible to a user who should have been restricted by the "Available For" HR Criteria. The criteria were correctly configured, but it wasn’t working as expected.易 Root Cause: HR Criteria e...

• blog
• Employee Service Center
• Human Resources Service Delivery

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

  It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special.    CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY!    This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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in service now platform implementation on demand 'Did you rename the HHD module as All HHD Request '

• Question

DIY NPS KPI Part 2 - PA Content Build Out

DIY NPS KPI’s Part 2 - Performance Analytics Build Out   Welcome back!   In part one we walked through the steps to configure your system to send out a new survey enabling you to track NPS score. If you haven’t yet configured the new survey I recomm...

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• Dashboard
• Performance Analytics
• Reporting