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Logic for setting the Stages of hardware refresh line

Roshini
Tera Guru

‎10-08-2024 09:09 AM

Hi Team,

We have the HAM activated and am new to HAM. Having few doubts regarding the stage setting in hardware asset refresh line. 
Catalog item is "Hardware asset refresh order" which is an out of box item, once it is getting created Hardware asset refresh line is created and associated refresh line tasks are also created. At a certain point Service now is setting the refresh line stages to scheduled, deploy. Can I know where the logic for this is written. 

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17 REPLIES 17

karthikdsp
Tera Contributor

3 weeks ago

hi @Roshini , is OOB flow working as expected? I'm in similar situation currently.

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fknell
Tera Patron

3 weeks ago - last edited 3 weeks ago

Hi @Roshini @karthikdsp,

 

You can find the workflow in Workflow Studio and modify it as needed. Here are the details at ServiceNow’s documentation: Request a Hardware Asset Refresh 

 

Hope this helps!

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karthikdsp
Tera Contributor
In response to fknell

3 weeks ago

Hi @fknell ,

Thanks for sharing. I’ve already reviewed the documentation. As per the document, once the request is approved, a sourcing task should be generated; however, this is not happening with the OOB flow.

Please find the attachment (PFA).

Preview file
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fknell
Tera Patron
In response to karthikdsp

3 weeks ago

Could you please provide more information about the request, such as a screenshot from the SAM workspace?

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