Advanced Work Assignment Better with Workspaces

[Dexter Chan]

Advanced Work Assignment Better with Workspaces

Have you ever considered modern workspaces like Service Operations Workspace or CSM Configurable Workspace (instead of Agent Workspace) and Advanced Work Assignment? Please follow this short guide explaining the general benefits of using Workspaces and see here for additional UI Builder resources.

Feature	Description	Benefits
🔧 Next Experience UI Framework	Built on standard JavaScript web components with modern, React-like approach (not React JS)	✅ Enhanced standardization ✅ Modern development practices ✅ Consistent user experiences
📊 Flexible Tabbed Interface	Display extensive information beyond traditional two-column layouts (ie UI 16)	✅ Improved data presentation ✅ Enhanced workflow efficiency ✅ Better information organization
👥 Defined Personas Support	Accommodates specific user roles (case managers, helpdesk T1, etc.)	✅ Tailored user experiences ✅ Role-based optimization
🔄 Quarterly Store App Updates	UI builder and workspaces delivered as store applications with frequent updates	✅ Consistent feature delivery ✅ Streamlined maintenance ✅ Automated update process
🛠️ Enhanced Debugging Tools	Google Chrome extension for Next Experience Developer tool	✅ Improved development workflow ✅ Better troubleshooting ✅ Enhanced developer experience
🔀 Advanced Work Assignment🛠	Agent inbox and chat can only be used from a workspace	✅ Live agent chat ✅ Quick actions ✅ Now Assist supported ✅

 

⚠️ Migration Considerations

Area	Details
Legacy Scripts	❌ Jelly scripting (UI macros, UI pages, formatters) not supported
DOM Operations	❌ Traditional DOM manipulation methods not available
Modal Behavior	⚡ Modals may not be as needed based on updated UI layout