Agent Workspace Chat - Quick Action to Switch converstation Topic

Mike50
Kilo Guru

Hello Community,

 

I am looking for an option to switch the conversation Topic with the aid of the Quick Action from Agent Workspace.

Suppose that Live Agent Chat conversation is pending and at some point Agent wants to switch the End User to another Topic.

Is there an option to do this?

(I was thinking about the script in the Quick Action.)

 

Please, advise.

Thank you in advance.

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