Agent Workspace Chat - Quick Action to Switch converstation Topic
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-19-2023 02:46 PM
Hello Community,
I am looking for an option to switch the conversation Topic with the aid of the Quick Action from Agent Workspace.
Suppose that Live Agent Chat conversation is pending and at some point Agent wants to switch the End User to another Topic.
Is there an option to do this?
(I was thinking about the script in the Quick Action.)
Please, advise.
Thank you in advance.
0 REPLIES 0