AWA Work Item Not Being Assigned

[Matt O_1]

I'm working through getting AWA set up for the 1st time. I've got the service channel, queue, assignment eligibility, and agent assignment rule.  I see the work item gets created but it never pops up for the agent to accept.  What am i missing?

[Community Alums]

Hi @Matt O. ,

1) Make presence Available active and set correctly

2) Set the Chat Setup as below:

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Community Alums]

Hi @Matt O_1 ,

[Musab Rasheed]

Hello,

In below link for 'Available' have you added channel ?

Regards

[Matt O_1]

Heres what i have for presence states and chat setup.