Our organization has two chat queues, one for technology and one for HR agents. We do not use virtual agent to direct into a specific queue, but a URL redirect based on which portal the chat is initiated from (Tech uses Service Portal, HR uses Employee Center).
We have a requirement to create a direct link to an HR Agent chat session. Other knowledge articles have led me to https://<instance>.service-now.com/$sn-va-web-client-app.do but this is only directing to the technology chat.
Is there a way to create a direct URL to a specific chat queue if virtual agent is not the starting point, but a URL directing to the correct queue?
