We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Encountering an issue with displaying images in Now Virtual Agent on Slack.

12uy
Mega Sage

Hey guy!

Thank you for your interest in my question. I'm facing a bit of trouble and hoping to find a solution. I have an image stored in "db_image." When designing the Virtual Agent Designer (VA Designer) Bot response, the response is in HTML format as follows:

12uy_0-1693388243773.png

 

When testing on "now support," the image is returned normally:

12uy_1-1693388339887.png

 

However, when performing the test on Now Virtual Agent (in Slack), the image is not displayed:

12uy_2-1693388442846.png

 

The image link is public and can be opened in an anonymous browser window.

Thank you!

0 REPLIES 0