Encountering an issue with displaying images in Now Virtual Agent on Slack.

12uy
Mega Sage

Hey guy!

Thank you for your interest in my question. I'm facing a bit of trouble and hoping to find a solution. I have an image stored in "db_image." When designing the Virtual Agent Designer (VA Designer) Bot response, the response is in HTML format as follows:

12uy_0-1693388243773.png

 

When testing on "now support," the image is returned normally:

12uy_1-1693388339887.png

 

However, when performing the test on Now Virtual Agent (in Slack), the image is not displayed:

12uy_2-1693388442846.png

 

The image link is public and can be opened in an anonymous browser window.

Thank you!

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