How to deactivate connect chat? / How to deactivate by roles?
Como desativar o connect chat do Servicenow?
| Image | Description |
 | 01. In the navigation filter, type sys_properties.list and press Enter. |
 | 02.Search for the glide.connect.chat.disabled property. |
 | 03. Set the property value to true. |
------------------------------ How to disable by roles ------------------------------
STEP A. Create role
| Image | Description |
 | 01.Navigate to >> System Security > Users and Groups > Roles |
 | 02.Click New |
 | 03 Type name, for example "connectchat" |
 | 04. Subimt |
STEP B. Setting property
| Image | Description |
. | 01.In the navigation filter, type sys_properties.list and press Enter. |
 | 02.Search for the connect.role property. |
 | 03. Type role on the value field. Following this example "connectchat" |
| . | . |
| . | . |
STEP C. Rights
| Image | Description |
 | 01. Navigate to >> System Security > Users and Groups > Roles |
 | 02. Search by your role, for example admin |
 | 03. Click on the Edit button, on the Contains Roles TAB |
 | 04.Search by "Connectchat" |
 | 05.Click Add |
 | 06.Click Save |
Obs: Alternatively on the step B you can allow a list of roles able to access Connect using standard comma separated.
RESULT: John has ITIL role and hasn't Connectchat role therefore he can't see connect chat
Instead of John Albert has Access to Connect chat.
