Hi Experts,
I am working on Virtual agent topics and topic blocks.
I have successfully restricted topic visibility using a visibility script. For example, I have a script that hides specific topics for Canada users.
However, I now have a requirement to restrict only one specific Topic Block (the "Create HR Case" topic block) for Canada users.
The issue is that I cannot find any option on the Topic Block configuration to apply a visibility script or user criteria similar to what is available on Topics.
Requirement:
- Hide the "Create HR Case" topic block for users from Canada.
Question: Is there any out-of-the-box way to apply User Criteria or visibility scripting directly on a Topic Block?
Any guidance or best practices would be greatly appreciated.
Thanks in advance!
