Incident form Lookup rule and right click options are not working

Salmon Raj V
Tera Contributor

‎04-08-2025 07:04 AM - edited ‎04-08-2025 07:06 AM

Right-click options are not functioning, and lookup rule backend tables not opening when we open the incident form in the native UI for the custom domain (TOP). This issue working fine for Global domain. When we Debug the console showing some errors. please help me on this if you are aware.

 

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Shivalika
Mega Sage

‎04-08-2025 09:29 AM

Hello @Salmon Raj V 

 

It's clearly an issue with sys_id. Did you modify something related in the custom domain ? If not you may need to open q servicenow case - this is clearly an OOB issue otherwise. 

 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

 

Regards,

 

Shivalika 

 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

 

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