Integrate CISCO WEBEX CONTACT CENTER CTI

Abhi53
Tera Contributor

6 hours ago

i am having a requirement to integrate servicenow with  CISCO WEBEX CONTACT CENTER CTI  but unable to proceed post installation and if anyone is familiar with complete setup and usage for agent to receive calls and also to create case post call is completed. 

Early response will be highly appreciated. 

 

 

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Tanushree Maiti
Tera Patron

5 hours ago

Hi @Abhi53 

 

Refer:

Integrating with Cisco Webex 

https://help.webex.com/en-us/article/ny83tx0/Integrate-Webex-Contact-Center-with-ServiceNow-(Version...

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Abhi53
Tera Contributor
In response to Tanushree Maiti

4 hours ago

I have completed all the steps shown in https://help.webex.com/en-us/article/ny83tx0/Integrate-Webex-Contact-Center-with-ServiceNow-(Version...

but still i am unable to get that usage of it in servicnow.

 

also i have installed open frame plugin & cisco webex contact center CTI plugin but seems unable to relate or use it for further process. If you could suggest.

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