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Integrate CISCO WEBEX CONTACT CENTER CTI

Abhi53
Tera Contributor

i am having a requirement to integrate servicenow with  CISCO WEBEX CONTACT CENTER CTI  but unable to proceed post installation and if anyone is familiar with complete setup and usage for agent to receive calls and also to create case post call is completed. 

Early response will be highly appreciated. 

 

 

5 REPLIES 5

Version 2 is not the CTI.  Version 2 is a new type of integration. I myself am having some challenges as well with the integration.