Hi Community, Good Day. I am working on a requirement where I need to configure a Live Agent in my ServiceNow instance. I need to create a new live agent. I have created a topic in Virtual Agent with a decision/clause that checks whether the user wants to move the conversation to a Live Agent. If the user selects "Yes", I want the conversation to be automatically transferred to the Live Agent that I have configured. I also want the Live Agent to automatically take over the same ongoing chat/conversation without requiring the user to start a new chat or perform any additional action. I am not familiar with the configuration required for this integration, so I would really appreciate it if anyone with experience in Virtual Agent and Live Agent configuration could guide me on how to achieve this. Thanks in advance for your help.
