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02-27-2025 11:46 AM
Hello,
Is there a way in ServiceNow I can configure a flow (etc.) to generate an incident ticket should an agent chat be missed? Thank you!
02-27-2025 11:49 AM
Queue trigger feature is an option to accomplish that
https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/administer/advanced-work-assi...
