Need help on Now Assist Virtual Agent

[bhargavi9]

Hi All,
We've enabled Now assist on VA. We are facing one issue where NAVA is repeatedly giving "All done! Is there anything else I can help you with?" even if user replies no. If user replies no then it should end the conversation. How can achieve this.
Thanks in advance!

[GlideFather]

Hi @bhargavi9,

perhaps you want to change the fallback option for your chtabot.

In Conversational interfaces > settings > virtual agent > custom greetings and setup

select the corresponding configuration and check for the fallback setup