Needing to update the message text

[Ian Mildon]

What I thought would be relatively simple has proven a bit more of a challenge. I need to update the "Contact Live Agent" message but can't find where it is configured.

[Ian Mildon · Accepted solution]

Never mind, just found it.

And if anyone else runs into this and want to know where to find the message text, go to:

Conversational Interfaces > Chat Settings > General > Branding > Default Branding and scroll down to Menu Items. There you can click on the icon to open the entry and update the Label text