Part 3: How to check Agent Presence History as a Chat Manager or Supervisor

[Community Alums]

Hi Community,

This is the third video in the series to help Agent Chat managers to check Agent Presence history.

After seeing this video, agent chat managers will be able to create report on complete history when the agents went Online, Offline or Away.

Part 1: Create Dashboard or reports as Agent chat supervisor / manager

Part 2: How to join an ongoing chat as chat manager or supervisor

Please mark this article as Helpful it it helped you.

Cheers,

Hardit Singh

[Chinthuja]

Hello @Community Alums , How can I get the agent availability according to the Assignment groups they are added?