Sidebar discussion shows “1” chat but never loads

vivek11
Tera Contributor

Hi Team,


The Connect sidebar displays a notification showing 1 unread message, but the conversation does not open or load.

No related records are found in the sys_cs_collab_member table for the user.

Issue persists after clearing cache, impersonating the user, and verifying conversation entries.

The unread notification appears stuck and doesn't go away.

Thank you in Advanced.

5 REPLIES 5

GlideFather
Tera Patron

hi @vivek11 do you have a screenshot or two?

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/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


Hi @GlideFather 
Thank you for quick reply
PFA

vivek11_0-1753452892867.png

 

Hi @GlideFather ,

Any update on this please?

Hi @vivek11 sorry i missed the last message.. try to check all the tabs All, Unread, This record, More.

 

eventually the bell with 3 notifications.

 

it could be under any of these. Let me know if there was something 

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */