Sidebar discussion shows “1” chat but never loads
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07-25-2025 06:48 AM
Hi Team,
The Connect sidebar displays a notification showing 1 unread message, but the conversation does not open or load.
No related records are found in the sys_cs_collab_member table for the user.
Issue persists after clearing cache, impersonating the user, and verifying conversation entries.
The unread notification appears stuck and doesn't go away.
Thank you in Advanced.
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07-25-2025 07:01 AM
hi @vivek11 do you have a screenshot or two?
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07-25-2025 07:15 AM
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07-28-2025 04:16 AM
Hi @GlideFather ,
Any update on this please?
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07-28-2025 06:07 AM - edited 07-28-2025 06:08 AM
Hi @vivek11 sorry i missed the last message.. try to check all the tabs All, Unread, This record, More.
eventually the bell with 3 notifications.
it could be under any of these. Let me know if there was something
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */