Sidebar discussion shows “1” chat but never loads

[vivek11]

Hi Team,

The Connect sidebar displays a notification showing 1 unread message, but the conversation does not open or load.

No related records are found in the sys_cs_collab_member table for the user.

Issue persists after clearing cache, impersonating the user, and verifying conversation entries.

The unread notification appears stuck and doesn't go away.

Thank you in Advanced.

[GlideFather]

Another thing what you can try is log out, clear cache, login or another browser/incognito mode…

it seems to be a glitch 😕 eg notification from a record that has been deleted or something like this, not sure…