🚨 Training Alert: AI Control Tower (AICT) Essentials — Now On Demand in ServiceNow University (SNU)

[Ashley Snyder]

The AI Control Tower (AICT) Learning Path is available in ServiceNow University.

Built for implementers. The path opens with the fundamentals every implementer needs before understanding AI Control Tower itself: a Welcome to ServiceNow orientation, ServiceNow Administration Fundamentals (CSA), and the instructor-led ServiceNow AI Implementation (SNAII) course. From there, you move into AICT: Introduction to AI Control Tower, which introduces the five pillars that organize everything AICT does — Discover, Govern, Secure, Observe, and Measure.

Organized around the pillars.

Each collection pairs the core AICT Essentials courses with AICT quarterly release content as it becomes available — functional walkthroughs straight from the product team, showing you what's new and how it works in the current release.

• Discover — build and populate the AI asset inventory with CMDB and CSDM, and see Enterprise AI Discovery in action
• Govern — configure AI Risk and Compliance, AI Case Management, and AI Strategy, plus the controls that gate Now Assist skill and agent activation
• Secure — AICT's security and privacy posture tooling, AI Gateway, and how AICT works with Security Operations
• Observe — how AICT monitors AI agent performance and surfaces behavioral drift
• Measure — connect AI investments to business outcomes with AI Value templates and dashboards

Get started. Whether you're a technical consultant, platform administrator, AI steward, or risk and compliance analyst — this path meets you where you are.

Enroll in the AI Control Tower (AICT) Learning Path

Questions? Drop them in the comments.