Drive Action with Genius Results in AI Search
Genius Results significantly improve the search experience and provide faster resolution. By understanding the intent, answers with strong relevancy are turned into actionable cards. A user can directly act instead of navigating the results. Learn about the OOB Genius Result, create more, and make NLU works for you.
By default, three pre-configured AI Search Genius Result configurations are available: Catalog Item, People and Q&A (Knowledge). Genius Results can be accessed from the menu AI Search > Search Query Settings > Genius Results or directly from the related list of a Search Profile.
- Catalog Item allows users to Request an Item directly.
- People results display top results from the User [sys_user] table with action to view the profile or the org chart. By default, this Genius Result is triggered by NLU; read about the additional configuration below.
- Q&A results extract relevant snippets from Knowledge articles to provide a direct answer to the query.
You can't modify the OOB Genius Results, but you can clone them or create your own. To activate an OOB Genius Result, click the ‘Change Activate State’ UI Action.
To add Genius Results to your search experiences, link them to a Search Profile. You need to re-publish the Search Profile after modifying the Genius Results. Set the number of results to display from the Search Application Configuration record.
A note on performance:
Genius Result may slightly increase the response time of the search, so it is advised to limit the number of Genius Results per application.
You can select any one of the following trigger conditions for a Genius Result configuration:
- Always: The Genius Result configuration activates for all search queries.
- NLU: The Genius Result configuration activates when the search query's detected intent matches a specified Natural Language Understanding (NLU) model intent.
- Term: The Genius Result configuration activates when the search query consists of a single specified term or phrase.
It is important to note that Genius Results only return answers if the system has extremely high confidence that there is a correct response for the search query, even if the trigger condition is satisfied.
Setting up NLU
There is one OOB NLU model available (Default AI Search Genius Results Model), that can be used as a trigger for Genius Result, containing two intents: find a person and find a catalog item.
By default, the People Genius Result uses an NLU trigger but is not activated. The Catalog Item Genius Result is activated but does not use the NLU trigger by default.
Using the default NLU Model requires training and publishing that model. Because it is tied to Vocabulary Sources, they need to be synced first.
Navigate to NLU Workbench > Vocabulary Sources; for the tables used in the model, if the current status is not ‘Synced,’ hover over the right side of the table to reveal a ‘Sync’ button and then click it.
Navigate to NLU Workbench > Models and open Default AI Search Genius Results Model by clicking the English in the Language column. Train and Publish the model.
These tables are configured as vocabulary sources in the Default AI Search Genius Results Model:
- Catalog Item [sc_cat_item]
- Department [cmn_department]
- Location [cmn_location]
- User [sys_user]
If your instance has more than 100,000 records in any of the following tables, training will fail, and the OOB NLU model cannot be used for the Genius Result configuration.
You can create your own NLU models to expand your Genius Results. Refer to the NLU Documentation.
What's next?
Learn how to make AI Search even better with some tuning.
Go back to the Quick Start Guide.
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