Accelerate document processing with AI When business information lives in a document, it can be very hard to recover the value of that data and incorporate it into digital workflows. Some processes still require documents because there are no dig...
You're sold on using Predictive Intelligence to route work more efficiently, help drive faster resolution, and recommend major incidents before they become a serious problem. AWESOME! Then, you run your first classification, similarity, or cluster s...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Want to get hands-on with ServiceNow Now Assist? How?! Since it's not available for Personal Developer Instances, nor for most (subproduction) customer instanc...
Overview Task Intelligence for ITSM uses a guided easy to use approach to deploy machine learning AI models that can predict desired business outcomes to help streamline ITSM workflows and processes. Important Quick Links on Task Intelligence fo...
This document outlines the current support within Catalog and highlights some limitations to variables, variable attributes, and scripts supported for Now Assist in Conversational Catalog Request in Virtual Agent. This information can help customers ...
Join our live sessions focused on AI and Generative AI features and best practices! This Academy happens every other Tuesday (11:30am EST, 5:30pm CET). We cover new features, practical guidance and run live Q&As with our experts! You can ac...
The Predictive Intelligence similarity framework can be used to help agents resolve incidents/cases faster, predict major issues before they occur, and identify gaps in your knowledge base. In the below example(fig1) similarity does the work of pred...
Check out the AI & Intelligence forum to get the best content about ServiceNow's AI products! As of the Vancouver release Table of contents: Getting StartedTask Intelligence and other solutions Limitations Implementation & Troubleshooting Ge...
Using Document Intelligence with Flow Designer Easily set up automation for Document Intelligence Data Extraction in Flow Designer. The key benefits are: Easy to embed Document Intelligence in Flow Designer to automate the end-to-end processReduce...
In this series of articles, we'll cover searching external content with AI Search. Chances are your organization relies on more than one system to get work done. Knowledge can be scattered across multiple sources. Whether it's an employee having a...
Released in Tokyo, Task Intelligence for Customer Service brings the latest in ServiceNow’s AI innovation to our Customer Service Management applications. Task Intelligence uses machine learning to automate task creation, triage, and investigation ...
Introduction: Caching for Now Assist Q&A Genius Results is essential for performance and cost optimization in ServiceNow. However, stale cache entries can lead to incorrect answers and bloated tables. This article provides a technical guide covering ...
AI Search is ServiceNow's flagship search offering, featuring sophisticated linguistics, query intent detection, question answering for surfacing precise answers to user queries, and unified results across siloed content. Out of the box, before any t...
Configure the Experiences in AI Search After the content is indexed, you can make the search available to users and configure how the search interaction looks and behaves for different applications (Portal, Mobile, VA, etc.). Configure Search Source...
IntroductionThe goal of this article is to provide detailed steps to configure and index external content for AI Search. This example will be specific to the process of indexing content located outside of your Now Platform instance. Indexing this con...
Genius Results are a great way to direct users to do something. The full description of Genius Results and the configuration options available can be found here. But, if you're in a hurry and want to enable Genius Results in your profile, simply ...
With the increasing popularity of artificial intelligence (AI), it’s no surprise that people are now using it for various tasks. So, why not use it with ServiceNow? Generative AI or Gen AI is the latest innovation in the realm of AI. It uses existi...
The default behavior for attachments in AI Search is to provide them as separate search results. Additionally, the behavior is to download the attachment on click and provide a separate link for navigating to the parent record. If you would like to ...
Changing the navigation URL on Employee Center In this technical How To article, we'll cover the configuration steps needed to change the behavior of the navigation when a user clicks on a search result. In this use case, the current behavior for K...
The Task Intelligence for ITSM (TI-ITSM) capability displays AI predictions from trained and deployed TI-ITSM models in Service Operations Workspace (SOW) to agents for configured incident fields. SOW uses Recommended Actions (RA) platform capability...
Looking for the Quick Start Guide? Head this way. Check out the AI & Intelligence forum to get the best content about ServiceNow's AI products! As of the Xanadu release Table of contents: Getting StartedGenius Results External data & ConnectorsUsi...
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Steph Morillo
Dan Bruhn
LisaLatour
