Accelerate document processing with AI When business information lives in a document, it can be very hard to recover the value of that data and incorporate it into digital workflows. Some processes still require documents because there are no dig...
Genius Results are a great way to direct users to do something. The full description of Genius Results and the configuration options available can be found here. But, if you're in a hurry and want to enable Genius Results in your profile, simply ...
With the increasing popularity of artificial intelligence (AI), it’s no surprise that people are now using it for various tasks. So, why not use it with ServiceNow? Generative AI or Gen AI is the latest innovation in the realm of AI. It uses existi...
The default behavior for attachments in AI Search is to provide them as separate search results. Additionally, the behavior is to download the attachment on click and provide a separate link for navigating to the parent record. If you would like to ...
Join our live sessions focused on AI and Generative AI features and best practices! This Academy happens every other Tuesday (11:30am EST, 5:30pm CET). We cover new features, practical guidance and run live Q&As with our experts! You can ac...
Changing the navigation URL on Employee Center In this technical How To article, we'll cover the configuration steps needed to change the behavior of the navigation when a user clicks on a search result. In this use case, the current behavior for K...
The Predictive Intelligence similarity framework can be used to help agents resolve incidents/cases faster, predict major issues before they occur, and identify gaps in your knowledge base. In the below example(fig1) similarity does the work of pred...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Want to get hands-on with ServiceNow Now Assist? How?! Since it's not available for Personal Developer Instances, nor for most (subproduction) customer instanc...
The Task Intelligence for ITSM (TI-ITSM) capability displays AI predictions from trained and deployed TI-ITSM models in Service Operations Workspace (SOW) to agents for configured incident fields. SOW uses Recommended Actions (RA) platform capability...
Looking for the Quick Start Guide? Head this way. Check out the AI & Intelligence forum to get the best content about ServiceNow's AI products! As of the Xanadu release Table of contents: Getting StartedGenius Results External data & ConnectorsUsi...
This is a walkthrough for the most complex case, new external content. Following the last couple of steps will allow you to update icons for an out-of-the-box or existing search result configuration. --------- In order to configure unique icons for ...
This document outlines the current support within Catalog and highlights some limitations to variables, variable attributes, and scripts supported for Now Assist in Conversational Catalog Request in Virtual Agent. This information can help customers ...
Vancouver Task Intelligence for ITSM is a new application in the Vancouver release. Task Intelligence for ITSM highlights for the Vancouver release Define an incident prediction model's purpose, set its prediction preferences and behavior, tra...
Looking for the Quick Start Guide? Head this way. Check out the AI & Intelligence forum to get the best content about ServiceNow's AI products! As of the Utah release Table of contents: Getting StartedDocument Intelligence and other solutions AI ...
Using Document Intelligence with Flow Designer Easily set up automation for Document Intelligence Data Extraction in Flow Designer. The key benefits are: Easy to embed Document Intelligence in Flow Designer to automate the end-to-end processReduce...
Make AI Search Even Better with some Tuning Tune the search experience and improve the results based on information specific to your organization. You can quickly test how the search behaves with the Search Preview, add vocabulary specific to your o...
The AI Search Analytics Dashboard, a dashboard available with the Advanced AI Search Management Tools app provides insight into adoption and quality of search as well as what may require tuning and what may be gaps in content. This article covers...
This article provides the below link to the detailed implementation guide of Issue Auto-Resolution for HR on the ServiceNow platform: Issue Auto-Resolution for HR (Note: site login required for access) The Issue Auto Resolution for HR application u...
You’ve installed the Predictive Intelligence/Task Intelligence plugins on your instance and you’ve trained your first model. But something looks wrong, your precision is low or when testing “unable to predict” gets thrown. Worse case you can’t even...
Configure the Experiences in AI Search After the content is indexed, you can make the search available to users and configure how the search interaction looks and behaves for different applications (Portal, Mobile, VA, etc.). Configure Search Source...
Overview Task Intelligence for ITSM uses a guided easy to use approach to deploy machine learning AI models that can predict desired business outcomes to help streamline ITSM workflows and processes. Important Quick Links on Task Intelligence fo...
ServiceNow
Steph Morillo
Dan Bruhn
Lisa Latour
