For a quick reference on Task Intelligence for Customer Service Management (CSM), refer to Task Intelligence Quick Start Guide.
An FAQ on Task Intelligence capability is available here.
A YouTube recording from the Task Intelligence for CSM AI Academy session is also available.
In addition, here is a detailed Implementation Guide for Task Intelligence for CSM (site login required for access) capability of the NOW Intelligence platform, available on NOWCreate.
The implementation guide can serve as a valuable resource for anyone trying to implement Task Intelligence for CSM. In addition to detailed information on what this capability is and how customers can implement it, the guide also covers some key best practices and in depth tuning and troubleshooting tips related to the solution.
Here is a graphic that illustrates the capabilities of Task Intelligence for CSM.
