AI Voice Agents: Tier Zero Agents that Scale across the Enterprise

[Justin_Wilburn]

Overflowing call queues? AI Voice Agents deliver intelligent Tier Zero self-service across IT, HR, Customer Service and more—resolving issues before they reach a live agent. In this session, we'll walk through the two core steps to get AI Voice Agents live in your instance, and close with a one-of-a-kind demo that shows what the future of voice support sounds like.

Join @markrevill and I at one of our AI Learning Day sessions:

Tuesday, August 4, 2026, 2:00 PM PT

Thursday, August 6, 2026, 9:00 AM AEST

Tuesday, August 11, 2026, 9:00 AM CEST

In addition to the AILD presentation, please take a look at the following Voice Agent resources:

FAQ

• AI Voice Agent FAQ

Videos/Academies

• AI Academy: Building Secure and Personalized AI Voice Agents
• Mobile Shorts: Voice Agent on Mobile
• AI Academy: Voice Agents - From First Look to First Call
• Configure AI voice agents for CRM

Product Documentation:

• Create a Voice Assistant
• Create a Voice Agent
• CCaaS Integration Details

Best Practices Guide for Building Voice Agents.docx