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Solution Brief: Customer Service Management with ServiceNow, AWS Connect and VoiceFoundry

Ending the struggle to provide high-quality customer service Companies today struggle to provide high-quality customer service. One of the biggest factors impacting service? Time. Why? Because in the world of customer service, every second counts. C...

Solution Brief: Amazon Connect + ITSM Integration

Amazon Connect + ServiceNow ITSM Integration Getting help from IT has become easier in recent years thanks to web and phone-based self-service and automation solutions like those provided by ServiceNow and Amazon Connect. But some IT-related issues r...