Amazon Connect
ServiceNow Voice with Amazon Connect combines the power of ServiceNow’s automated workflows with the flexibility of Amazon Connect call center service. Resolve your IT and customer call center issues with higher accuracy and greater speed while improving the productivity of your agents.
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Amazon Connect + ServiceNOW

Hello,  Facing few issues while setting up Amazon Connect + ServiceNOW instance.  1/ For Amazon Connect and ServiceNOW integration, ServiceNOW integration provides V1 Lex Bot though now AWS has stop creating new V1 Lex bots, and the migration from V1...

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ServiceNow Voice and Amazon Connect Integration

I am following the tutorial on ServiceNow that is under the page titled, "Integrate ServiceNow Voice with Amazon Connect"When I get to the stage for creating the Lex bot, I receive an error stating: Bot names are case sensitive. The bot name 'Service...

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AWS connect instance refused connection

Hi Experts , I have followed all the steps to integrate Servicenow voice with amazon connect , but I am getting the following error in AWS connect logs when the call is coming to servicenow . The interaction or incident is not getting created -The se...

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Setting up multiple connections/instances of Amazon Connect

Hi SNC I wonder if anyone out there is able to help  We have successfully connected to one of our AWS instances, and can answer calls in ServiceNow etc. However when we tried to set up a new instance - it over rode the 1st instance and those Agents w...

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Call transcripts stuck on "We're processing the call transcript"

Hi all, When a call is finished, I am seeing the recording come through but the call transcripts are stuck processing.I can confirm that I can see the transcript on the Amazon Connect side but not the Service Now side, any ideas? Thanks! Daniel

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AWS Service Management Connector

Recently we tried to establish the ability to auto create a EC2 using the AWS Service Management connector. We first allowed our AWS team to setup utilizing the documentation and tailor it to our instance. This provided us the error of the submission...

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Google CCAIP integration with SNOW

We are looking for google contact center AI platform integration with Servicenow similar to Amazon Connect, however the documents shared of servicenow voice integration and google ccaip snow integration is very high level due to which i am unable to ...

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Resolved! Cannot connect clotho when Billing Download Job for AWS

Hello team members,I am trying to use cloud cost management in PDI.I have created an account, policies, and reports in the AWS console.I have granted admin access role to AWS policies and additional policies as stated in the documentation. I discover...

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Interaction Record popup for Inbound Call

Hello, I can't seem to figure out how to make the interaction record pop up when the agent accepts the call. It works for outbound calls but, for inbound nothing, even with a recognized user It still won't work, I tried re-setting contact attributes ...

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Resolved! Recordings and Transcripts are not getting attached to the Interaction Record

Hello All,  I have completed the Amazon Connect Setup on my instance. I am getting the transcript and sentiment analysis generated on the call analysis tab in workspace, but the same is not getting attached to the interaction record.  The recording i...

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