Some of our agents are complaining that they are getting softphone errors since last week. The error occurs when trying to end a call or the call is dropped.
We just upgraded to Tokyo patch 2A and the errors started three days after - so possibly just a coincidence.
Softphone errors are a PITA to troubleshoot. The agents did all the typical stuff - close browser, clear cache, log out, etc. And nothing obvious in the AWS logs.
Is anyone experiencing a rash of softphone errors lately?
