Hello, Facing few issues while setting up Amazon Connect + ServiceNOW instance. 1/ For Amazon Connect and ServiceNOW integration, ServiceNOW integration provides V1 Lex Bot though now AWS has stop creating new V1 Lex bots, and the migration from V1...
I'm integrating ServiceNow Voice with my Amazon Connect instance. In my Amazon Connect instance, I have duplicated my flow multiple times, each attached to a different phone number, so that we can have different phone numbers for different clients to...
I am following the tutorial on ServiceNow that is under the page titled, "Integrate ServiceNow Voice with Amazon Connect"When I get to the stage for creating the Lex bot, I receive an error stating: Bot names are case sensitive. The bot name 'Service...
Hi Experts , I have followed all the steps to integrate Servicenow voice with amazon connect , but I am getting the following error in AWS connect logs when the call is coming to servicenow . The interaction or incident is not getting created -The se...
Is there a way to display the current call center wait time as a widget on Service Portal? Currently using AWS Connect and they would like to proactively display the current wait time on the customer portal.
Hi SNC I wonder if anyone out there is able to help We have successfully connected to one of our AWS instances, and can answer calls in ServiceNow etc. However when we tried to set up a new instance - it over rode the 1st instance and those Agents w...
Hi all, When a call is finished, I am seeing the recording come through but the call transcripts are stuck processing.I can confirm that I can see the transcript on the Amazon Connect side but not the Service Now side, any ideas? Thanks! Daniel
We're in the process of doing a proof of concept and effort for ServiceNow and Amazon Connect integration for a number of reasons. Both ServiceNow and Amazon Connect are served by the same SSO provider. The issue I'm currently seeing is that Amazon C...
Recently we tried to establish the ability to auto create a EC2 using the AWS Service Management connector. We first allowed our AWS team to setup utilizing the documentation and tailor it to our instance. This provided us the error of the submission...
We are looking for google contact center AI platform integration with Servicenow similar to Amazon Connect, however the documents shared of servicenow voice integration and google ccaip snow integration is very high level due to which i am unable to ...
Hello team members,I am trying to use cloud cost management in PDI.I have created an account, policies, and reports in the AWS console.I have granted admin access role to AWS policies and additional policies as stated in the documentation. I discover...
Hello, I can't seem to figure out how to make the interaction record pop up when the agent accepts the call. It works for outbound calls but, for inbound nothing, even with a recognized user It still won't work, I tried re-setting contact attributes ...
The integration ServiceNow Voice with CSM fullfills alle requriments of the solution.Does the CSM integration only works woth Amazon Connect or can I use other ACD systems integrating with ServiceNow Voice. If yes how can I integrate other ACV than A...
Hello All, I have completed the Amazon Connect Setup on my instance. I am getting the transcript and sentiment analysis generated on the call analysis tab in workspace, but the same is not getting attached to the interaction record. The recording i...
what gives?
