Resolved! AmazonConnect連携：AmazonConnect側のContactタブが定期的に開いてしまう
お世話になります。 AmazonConnect連携を設定したのですが、AmazonConnect側にログインした後タブを閉じても定期的にタブが開いてしまいます。頻度を落とす、もしくは一度AmazonConnect側にログインしたら上がってこなくなるような設定はできないでしょうか。よろしくお願いいたします。
Forum Posts
Integrate ServiceNow Voice with Amazon Connect - Cannot perform the operation on the protected role
Hello team, When following the steps outlined here, the CloudFormation template provided by ServiceNow seems to be trying to create or modify the Amazon Connect service-linked role which is causing the deployment to fail. In the stack events, the IA...
The Call Analytics tab does not work for interaction records of outbound calls.
Hello, everyone. The Call Analytics tab does not work for interaction records of outbound calls.While the Call Analytics tab functions as expected for inbound records, it does not work for outbound records. I performed an outbound call operation from...
Call Analysis not displaying on Service Operations Workspace, but does using Agent Workspace
We have an Amazon Connect integration, and the call analysis information works fine when using the Agent Workspace view of the interaction, but looking at the same interaction on the Service Operations Workspace gives us a I can see the analysis.js...
Outbound call handling, Interactions and contact trace records
I am testing outbound call handling and wondering if I have misconfigured the setup or I need to customize the configuration to make this usable for an agent. First question: The only way that I could get click-to-call outbound calling to work is by ...
Amazon Connect + ServiceNOW
Hello, Facing few issues while setting up Amazon Connect + ServiceNOW instance. 1/ For Amazon Connect and ServiceNOW integration, ServiceNOW integration provides V1 Lex Bot though now AWS has stop creating new V1 Lex bots, and the migration from V1...
Does SNOW Voice support multiple phone numbers from an Amazon Connect instance?
I'm integrating ServiceNow Voice with my Amazon Connect instance. In my Amazon Connect instance, I have duplicated my flow multiple times, each attached to a different phone number, so that we can have different phone numbers for different clients to...
ServiceNow Voice and Amazon Connect Integration
I am following the tutorial on ServiceNow that is under the page titled, "Integrate ServiceNow Voice with Amazon Connect"When I get to the stage for creating the Lex bot, I receive an error stating: Bot names are case sensitive. The bot name 'Service...
AWS connect instance refused connection
Hi Experts , I have followed all the steps to integrate Servicenow voice with amazon connect , but I am getting the following error in AWS connect logs when the call is coming to servicenow . The interaction or incident is not getting created -The se...
Display Call Wait Time on Service Portal
Is there a way to display the current call center wait time as a widget on Service Portal? Currently using AWS Connect and they would like to proactively display the current wait time on the customer portal.
Setting up multiple connections/instances of Amazon Connect
Hi SNC I wonder if anyone out there is able to help We have successfully connected to one of our AWS instances, and can answer calls in ServiceNow etc. However when we tried to set up a new instance - it over rode the 1st instance and those Agents w...
Call transcripts stuck on "We're processing the call transcript"
Hi all, When a call is finished, I am seeing the recording come through but the call transcripts are stuck processing.I can confirm that I can see the transcript on the Amazon Connect side but not the Service Now side, any ideas? Thanks! Daniel
Amazon Connect not logging into CCP when loading ServiceNow
We're in the process of doing a proof of concept and effort for ServiceNow and Amazon Connect integration for a number of reasons. Both ServiceNow and Amazon Connect are served by the same SSO provider. The issue I'm currently seeing is that Amazon C...
AWS Service Management Connector
Recently we tried to establish the ability to auto create a EC2 using the AWS Service Management connector. We first allowed our AWS team to setup utilizing the documentation and tailor it to our instance. This provided us the error of the submission...
Google CCAIP integration with SNOW
We are looking for google contact center AI platform integration with Servicenow similar to Amazon Connect, however the documents shared of servicenow voice integration and google ccaip snow integration is very high level due to which i am unable to ...
