Amazon connect: error while claiming phone number
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03-04-2023 10:45 AM
Hi,
Have created instance for US region, and selected claim number. But it is giving error as You've reached the limit of Phone Numbers. But this is for first time I m trying to create instance n claim number
AWS service opted is basic free tier. Any help could be appreciated as I m unable to receive any help from AWS support center.
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03-28-2024 02:42 PM - edited 04-01-2024 05:59 AM
I had this problem also, but on a paid subscript for AWS. I had to submit a service request for a quota change to the "Phone numbers per instance" service quota. It was initially zero.
I also had to submit a service request to set the 'Concurrent active calls per instance' quote, too, as that was also zero and no calls could be received (caller gets a busy signal).
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04-08-2024 09:08 AM
I was attempting to do so on a personal basis to my PDI with a basic support and basic free tier.
I too had to raise a service request for a quota change to the "Phone numbers per instance" service quota.
Note that it took 3 weeks with chasing every other day to get this resolved.
