Operation Handler basics

[SnDev3]

Hi Experts,

Please help me understand how the Operation Handler works and what are the steps that are required to setup Amazon Connect integration.

Thanks,

Akriti

[Kartik Sethi]

Hi @Akriti

Do you have a team who is responsible to provide the Amazon connect endpoints?

Please confirm on this.

Thanks and regards,

Kartik

[Kartik Sethi]

Hi @Kartik Sethi 

Thank you so much for the fast response!

We have a dedicated team and they have sent all the endpoints related to Amazon Connect. We have details regarding S3 bucket, Lambda etc.

Could you please guide me what are the steps to set up Amazon Connect? I have already installed Cloud Call Center Core plugin.

[SnDev3]

Hi @Kartik Sethi 

Thank you so much for the fast response!

We have a dedicated team and they have sent all the endpoints related to Amazon Connect. We have details regarding S3 bucket, Lambda etc.

Could you please guide me what are the steps to set up Amazon Connect? I have already installed Cloud Call Center Core plugin.

[Kartik Sethi · Accepted solution]

Hi @Akriti 

You can follow the steps provided on the ServiceNow docs here. It has a step-by-step video on how to setup and configure Amazon Connect.

Direct Link to video: Integrating an Amazon Connect Instance

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Please mark my answer as correct if this solves your issues!

If it helped you in any way then please mark helpful!

Thanks and regards,

Kartik