Service Operations workspace: Experts on-call names visibility issue

[RahimKhanM]

Hi Team,

For the Service Operations workspace (SOW), Experts on-call is configured on the contextual side bar. When i log in as admin, i am able to see the on-call person details but other users are not able to see the names when I impersonate as them.

User has ITIL, SOW roles (sn_sow.sow_home, sn_sow.sow_list, sn_sow.sow_user)

Attached is the admin view but for end users it is blank.

Please advice

[Ankur Bawiskar]

@RahimKhanM 

the icon itself is not seen?

OR

icon is seen but nothing is shown on click of that?

share how it looks for non-admin?

[RahimKhanM]

Hi @Ankur Bawiskar : icon is seen but when I click on it is empty/blank. Attached.

[Ankur Bawiskar]

@RahimKhanM 

was this working fine earlier?

Did you recently upgrade?

[Ankur Bawiskar]

@RahimKhanM 

add role "sn_openframe_user" to the non-admin, as per this KB
Schedule which displays on-call calendar shifts is not visible to non admin users in Service Operati... 

also check this

On-Call Schedule Icon not showing I sow 

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