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Service Operations workspace: Experts on-call names visibility issue

RahimKhanM
Tera Contributor

‎03-24-2026 07:06 AM

Hi Team,

For the Service Operations workspace (SOW), Experts on-call is configured on the contextual side bar. When i log in as admin, i am able to see the on-call person details but other users are not able to see the names when I impersonate as them.

User has ITIL, SOW roles (sn_sow.sow_home, sn_sow.sow_list, sn_sow.sow_user)

Attached is the admin view but for end users it is blank.

 

Please advice

 

 
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7 REPLIES 7

Ankur Bawiskar
Tera Patron

‎03-24-2026 07:08 AM

@RahimKhanM 

the icon itself is not seen?

OR

icon is seen but nothing is shown on click of that?

share how it looks for non-admin?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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RahimKhanM
Tera Contributor
In response to Ankur Bawiskar

‎03-24-2026 07:22 AM

Hi @Ankur Bawiskar : icon is seen but when I click on it is empty/blank. Attached.

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Ankur Bawiskar
Tera Patron
In response to RahimKhanM

‎03-24-2026 07:33 AM

@RahimKhanM 

was this working fine earlier?

Did you recently upgrade?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls

RahimKhanM
Tera Contributor
In response to Ankur Bawiskar

‎03-24-2026 12:11 PM

was this working fine earlier? - Didn't Notice

Did you recently upgrade? - No

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