Switch Your ServiceNow Build Agent LLM

Switching Build Agent LLMs in ServiceNow Build Agent supports multiple large language models (LLMs) — Claude, OpenAI GPT, and Google Gemini Flash. By default you can switch them on the fly from the pr...

Configure CI/CD with Github Actions and Now-SDK using OAuth or Basic Auth

Setting up CI/CD With ServiceNow SDK and GitHub Actions This is the full, start-to-finish walkthrough for wiring up a Github repo's pipeline against your own ServiceNow instances to implement a Contin...

How to Convert an app from Fluent mode back to Metadata Mode

In the unfortunate situation where you need to revert an app from "Fluent" mode, as is used in the latest versions of ServiceNow Studio and IDE, here is how to do it. This will cause the development e...

Make sure that ServiceNow-SDK Skill is Being Used

Powerful Help for AI Coding The ServiceNow-SDK skill is published to guide your AI powered development from Claude Code, Codex, Windsurf and more. It includes an "explain" feature to give actionable d...

Bulk Upgrade and Convert App Repo Apps After Clone

Introduction If your team uses the App Repository to manage scoped applications, you know the post-clone cleanup process can be a real headache. After cloning an instance, an admin has to manually ope...

How to fix Deployment Analyzer so that the On Demand ReleaseOps Pipeline Actually Works

The initial versions of ReleaseOps contained a Deployment Analyzer rule meant to be used as an example of how you could allow on demand deployments of updates that are deemed less risky due to their c...

How to add instructions to install a plugin, App Repo or store app from an update set.

Manually adding the app install to an update set requires adding an entry to an update set in the global scope. This can be useful if your update set has a dependency on another application and you wi...

How To Modify a file with a Read-only Protection Policy

NOTE: Please use this carefully. There is probably a reason that a file is set to read-only, and this should be used more for deactivating unneeded functionality than changing the way a process works,...

BUG FIX: Cross-Scope ReleaseOps Playbooks

A Playbook that is not in the ReleaseOps scope will not execute There is currently a bug in the business rule that fires playbooks for ReleaseOps in which it does not properly account for scope. Here'...

How to Clone a ReleaseOps Playbook for Customization

TL;DR: Don't modify the existing sample playbooks; there is a bug in the existing code that will require fixing, so even if you know how to clone playbooks read to the end. Do not modify the out of th...

How to use ReleaseOps with an Update Set to deploy a new app scope

Today I'm going to show you how to use ReleaseOps to deploy a brand new applications scope. 00:01: Hello. This is Jon Lind and today, I'm going to show you how to use release Ops to deploy a brand new...

How to extend ReleaseOps pipelines with manual deployment steps

How to extend ReleaseOps pipelines with manual deployment steps The sample release configuration covers a three-instance pipeline (Dev → Test → Prod) fully automated, many organizations need to add ad...

How to Reset a ReleaseOps Deployment Request (DR) or Release That has Failed

In the initial version of ReleaseOps a Deployment Request may end up in a terminal state such as Cancelled or Failed or otherwise get stuck with no way to recover and start the process over. The worka...

How to Create a 4 Instance Pipeline with ReleaseOps

How to Create a 4 Instance Pipeline with ReleaseOps The sample release configuration covers a three-instance pipeline (Dev → Test → Prod), though many organizations need to add additional environments...