about ATF

zx
Tera Contributor

‎01-16-2024 06:45 PM

hello everyone! 

I would like to know how to use ATF's [custom ui ] to open an existing record.

If the custom ui is not working, which step can be used to open an existing data from the service portal screen.

thanks!

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Shaqeel
Mega Sage

‎01-17-2024 09:17 AM

Hi @zx 

 

You can use Open existing record to open the form in ITIL view.

Shaqeel_0-1705511794276.png

 

You need to dot walk to the submitted form on Service portal.

 

Regards

Shaqeel


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Regards

Shaqeel
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